Privacy Policy

If you are short on time, read these three bullet points to understand how we use your personal information. If you are keen to know the detail, feel free to carry on reading this policy in full.

This is not all that we do with your personal information and not a complete list of how we collect it, but these are the typical user stories we feel you should know about.

1. Introduction

This privacy policy describes how we collect, use, process, disclose and protect personal information about you. It applies to personal information we collect when you access and use the services and features offered on our websites and mobile applications that link to this policy (collectively the “Sites”).

We may change this policy from time to time. If we make significant changes, we will notify you by email, notice in your account on our Sites or another appropriate method. We encourage you to review this policy whenever you use the Sites. It is important that personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us.

The EECOL group of companies consists of all subsidiaries of EECOL Electric Corp. For simplicity throughout this policy, “we” and “us” means the EECOL group and, when we refer to EECOL affiliates, we mean all parent companies, subsidiaries and affiliates of EECOL Electric Corp.

2. What personal information do we collect?

Personal information, or personal data, means any information about an individual from which that person can be identified.

We may collect, store and use, the following categories of personal information about you:

We do not specifically collect sensitive personal information about you. Whether personal information is sensitive depends on the context, but it usually includes medical and financial information. We ask you not to share sensitive personal information with us, unless specifically requested or unless necessary.

We also collect, use and share Aggregated Data such as statistical, demographic, aggregated usage and purchasing data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy policy.

3. How do we collect your personal information?

We collect personal information using different methods:

4. How and why do we use your personal information?

4.1. Purposes for which we use your personal information

We will use your personal information for the following purposes:

The above purposes for using your personal information will overlap and, therefore, multiple purposes may justify our use of your personal information

4.2. Lawful bases for processing your personal information

We will only use personal information where the applicable law allows us to do so. Where necessary, we will rely on the following lawful bases:

Where the applicable law does not require us to only process personal information under a specific lawful basis but imposes other requirements such as ensuring that the purposes for which we use personal information would be considered appropriate, we will comply with such other requirements.

4.3. If you do not provide your personal information

If you do not provide personal information that we request, we may not be able to provide products or services that you or our business partner requests. You will also not be able to receive targeted offers and other relevant communication. If we enter into a contract with you, without personal information that we need, we may not be able to perform that contract.

4.4. Change of purpose

We will only use your personal information for the purposes for which we collected it. If we need to use your personal information for a different purpose, we can use it provided we reasonably consider that such different purpose is compatible with the original purpose.

If we need to use your personal information for an unrelated purpose, we will, where required by law, notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

4.5. Automated decision making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. At EECOL, automated decision-making generally is not used and, where it is used, there usually is human intervention or ability to request human intervention.

4.6. Marketing

We may use information about how you use the Sites, your identity, the identity of a business partner you represent to form a view on the products and services you may need or be interested in or that may be relevant to you. We may also combine personal information gathered across the Sites and from third parties to bring you products, services, offers, promotions and events that are most relevant to you.

We will usually ask for your consent before sending direct marketing communications to you or, where the law allows, we may send such communications to you, unless you opt out.

Wherever you are based, you can always ask us or our nominated third parties to stop sending you marketing messages at any time by following the links on any marketing message sent to you or by contacting us at any time.

4.7. Cookies

We use cookies and other tracking technologies to distinguish you form other users of our site. For simplicity, we will refer to these technologies as “cookies”. A cookie is a small text file that is placed on your computer by the websites that you visit. On subsequent visits, cookies are sent back by the website that recognizes the cookie, to develop a record of your online activity.

There are different types of cookies.

Most browsers allow you to refuse to accept cookies. You may also delete cookies. This can be found in your browser settings. Please remember that if you block all cookies in your browser, you will not be able to use all features of our Sites.

The Sites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

5. Who do we share your personal information with?

5.1. Categories of recipients of personal information

We may share your personal information with the following categories of third parties:

We require third parties to respect security of your personal information and treat it in accordance with the law. Where we disclose personal information to a service provider or other processor, we require them to take adequate security measures to protect your personal information in line with our policies and the law. We only permit such third parties to process your personal information for specified purposes and in accordance with our instructions

5.2. International data transfers

We may share your personal information within EECOL affiliates. This may involve transferring your personal information to servers in the US and countries where EECOL affiliates or their service providers are located.

External third parties with whom we share personal information may also be based outside of Canada. In that case, we have processes in place to ensure that your personal information is adequately protected.

6. How do we protect your personal information?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We take reasonable steps to maintain physical, procedural, and technical security in our offices, information systems, and information storage facilities in order to protect your personal information. We restrict access to personal information to those individuals who need access to it in performing our duties and obligations.

7. How long will we keep your personal information?

We will only keep your personal information for as long as is necessary for the purpose for which it was collected. That includes satisfying any legal, accounting, or reporting requirements. At the end of the retention period, personal information is deleted or anonymised (so that it can no longer be associated with you).

8. What are your rights over your personal information?

8.1. Your rights in general

Your rights may vary depending on your location. These rights may be subject to exceptions and certain limitations under the applicable law.

In certain circumstances, you have the right to:

If you wish to exercise any of the above rights, please contact us.

8.2. Verification and unfounded requests

Please note that you will not have to pay a fee to exercise your rights. However, where allowed by law, we may charge a reasonable fee if your request is clearly unfounded or excessive or we may refuse to comply with your request in such circumstances.

When you exercise your rights, we may request information form you to confirm your identity. This is to ensure your personal information is not disclosed to any person who has no right to receive it.

9. Who to contact?

We hope that this policy has been helpful, but if you have questions, requests or complaints, please contact our Privacy Officer, Winn Tran, at [email protected].